Terms and Conditions

This page sets out the rules that govern use of Spinch. It explains the relationship between us and our users, and describes responsibilities, eligibility, account controls, promotions, payments, and how we handle disputes. By creating an account or using our services you agree to comply with these terms and any additional rules that apply to specific promotions or product areas.

Account responsibilities

Account holders are responsible for maintaining accurate personal information and keeping login credentials secure. You must not permit others to use your account, and you must notify us immediately if you suspect unauthorised access. We may require identity verification, supporting documents, or additional checks before permitting certain activity or processing withdrawals. Multiple accounts, fraudulent activity, or attempts to circumvent limits may result in account suspension, forfeiture of funds and closure.

Eligibility requirements

To register you must meet the minimum age and local eligibility criteria set out in the registration flow and applicable law. Eligibility may vary by province; it is your responsibility to ensure online gambling is permitted where you live. We reserve the right to refuse registration or restrict access for residents of territories listed as restricted in the account application.

Acceptable platform use

Use of the platform is limited to lawful, personal gaming activity. You must not use the site for money laundering, fraud, collusion, or to exploit technical or promotional vulnerabilities. Automated play, unauthorised scraping, or interference with site operations is prohibited. We may restrict, suspend or close accounts where misuse is suspected, and we may recover funds resulting from abuse.

General bonus and promotion rules

Promotions are subject to separate terms that are incorporated into these conditions. Each bonus or offer will specify eligibility, play-through requirements, game contribution rules, maximum bet limits while a bonus is active, expiry and any country restrictions. We may refuse bonuses or reclaim bonus funds where an offer has been abused, where wagering patterns indicate ineligible play, or where the promotional terms are breached.

Deposits and withdrawals

Available payment methods and limits are displayed in the cashier. We process deposits in accordance with the chosen method; some methods may incur third-party fees. Withdrawals are subject to verification checks and any applicable limits. We may request ID, proof of address, source-of-funds documentation or other information to comply with our obligations. Pending verification, withdrawals may be delayed or declined. We aim to process approved withdrawals promptly, but timing depends on the payment method and third-party providers.

Dispute resolution

If you have a concern, contact our support team and provide relevant details so we can investigate. We will acknowledge and aim to resolve issues promptly. If a dispute cannot be resolved through customer support, the escalation path described in your account agreement will apply, which may include mediation or referral to an independent adjudicator where available.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and notified to account holders where appropriate. Continued use of your account after a change constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically and to stop using the service if you do not accept any update.