User Terms and Conditions

This page sets out the rules that govern use of the Spinch online platform. It explains the relationship between our service and registered users, including account responsibilities, eligibility, acceptable use, promotions, payments, dispute handling, and how we update these terms. By using Spinch you agree to follow these terms and any additional rules posted in your account or in specific promotions.

Account responsibilities

Users are responsible for keeping their account details accurate and secure. You must register using your legal name, correct date of birth, and a valid contact address. Keep your login credentials confidential and notify support immediately if you suspect unauthorised access. We may suspend or close accounts where fraudulent activity, chargebacks, or multiple-account abuse is detected. Account holders are responsible for any activity on their account until it is reported to us.

Eligibility requirements

To register and play you must meet local legal gambling age requirements for your province or territory and be physically located in a jurisdiction where our services are available. We do not accept registrations from restricted or sanctioned territories. Proof of identity and address may be required before deposits, gameplay, or withdrawals; failure to provide requested documents may result in account restrictions.

Acceptable platform use

Spinch is provided for lawful, personal gaming use only. You must not use the service for money laundering, fraud, or any commercial activity. Use of VPNs or other tools to conceal your location is not permitted if it circumvents geographic restrictions. Attempts to manipulate games, exploit software bugs, or collude with other players are prohibited and will lead to account closure and forfeiture of funds where abuse is confirmed.

General bonus and promotion rules

Promotions are subject to specific terms that accompany each offer; these terms form part of the overall contract with you. Only one bonus may be active per account if stated in the promotion terms. Wagering requirements, game contribution rates, maximum bet limits during play with bonus funds, and expiry periods will be set out in the applicable promotion rules. We reserve the right to withhold, claw back, or cancel bonuses and related winnings where bonus abuse or fraud is suspected.

Deposits and withdrawals

Available payment methods and limits are listed in the cashier. We require successful identity verification before processing withdrawals in many cases. Withdrawal methods, minimums, and any applicable limits are subject to change and are communicated in your account. We may apply additional checks on large or unusual transactions and may delay payouts until required compliance checks are completed.

Dispute resolution

If you have a question or dispute about your account, game outcome, or a payment, contact support so we can review the matter. We aim to resolve most issues through our internal procedures. Where we cannot reach agreement, disputes may be escalated in line with applicable law or to an independent alternative dispute resolution body if relevant and available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Notice of material changes will be posted on the site or communicated to registered users. Continued use of Spinch after changes are posted constitutes acceptance of the revised terms. For questions about these terms, contact [email protected].