User Privacy Policy
This Privacy Policy describes how Spinch collects, uses, stores, and protects personal information when you register an account, make transactions, or use our site and services in Canada. We respect your privacy and explain below what information we gather, why we use it, and how you can manage your data.
Types of data we collect
Personal data
When you create an account we collect personal details such as your full name, date of birth, contact address, email, phone number, and government-issued ID where required for identity verification. We also record account credentials, any communications you send us, and KYC documents needed to process withdrawals or comply with legal checks.
Technical data
We collect device and connection information, including IP address, browser type, operating system, device identifiers, and log data about how you use the site. This helps us maintain platform security, diagnose technical issues, and optimize your mobile and desktop experience.
Transactional data
We store payment and transaction details such as deposit and withdrawal records, payment method type, transaction amounts, and currency. We may also keep records of your betting and play history, bonus use, and other activity necessary for account management and regulatory reporting.
Use of information
We use collected data to operate and improve our services, verify your identity, process deposits and withdrawals, prevent fraud, and respond to support requests. Aggregated or anonymized data may be used for analytics and product development. We may also use contact details to send account-related notices and required communications.
Data protection practices
We take commercially reasonable measures to protect your information, including access controls, encryption of data in transit and at rest, and regular security reviews. Access to personal data is limited to authorized staff and third-party providers who need it to deliver services. No system is completely secure, so we encourage strong passwords and safe account practices.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember preferences, support login sessions, measure site performance, and deliver relevant content. You can manage cookie settings through your browser or device. Some features may not function properly if cookies are disabled.
User rights
Where applicable, you have rights to access, correct, or request deletion of your personal data, to object to certain processing, and to withdraw consent. We will respond to valid requests in line with applicable privacy laws. Requests may require identity verification to protect your account.
Access, correction and deletion of data
To request access, correction, or deletion, contact our support team. We will review and respond, and where deletion is requested we will remove data unless retention is required for legal, regulatory, or legitimate business purposes such as fraud prevention or dispute resolution.
Information sharing and third parties
We share necessary data with service providers that support payments, identity checks, hosting, and customer support, as well as with regulators and law enforcement where required. Third parties are contractually bound to protect your information and only use it for the services they provide.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated on our site or by email where appropriate. The updated policy will include the effective date. If you have questions or wish to exercise your privacy rights, contact [email protected].