Contact Us
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach out for help with deposits, withdrawals, verification or gameplay problems and we’ll respond promptly. Support is available through live chat, email and phone; for account security or payments queries please have your account details handy so we can resolve requests faster and keep your information secure. We aim to provide clear, practical answers tailored for Canadian players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; help with deposits, withdrawals, verification) |
| General enquiries | [email protected] (site questions, feedback, responsible gambling) |
| Affiliate enquiries | [email protected] (partnerships, promo materials, tracking issues) |
| Phone | +1 416 583 2047 (English support; call Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; email replies within 24 hours; phone hours Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or any situation that requires explanations or documents. Please send your message to [email protected] and include a clear subject line, your account username, and up-to-date contact details. Providing documents or steps you’ve already taken helps us resolve your request faster and avoid delays.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to respond quickly, and most inquiries are answered within one business day. Simple questions via live chat are often resolved immediately, while email requests typically receive a reply within 24 hours. More complex cases, such as verification or payment investigations, may take longer depending on the issue and the checks required.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Every message is reviewed carefully by our team and used to make practical updates to games, payments, and navigation. Please share what you liked, what needs work, or any features you’d like to see, your input helps shape a smoother, more reliable experience for all Canadian players.