Responsible Gambling Policy
At Spinch we take responsible gambling seriously. We want play to stay fun and within your control, so we provide clear tools and supportive policies to help you manage time, spending and activity on your account. This page explains the protections we offer, signs to watch for, and where to get further help in Canada.
Player protection principles
We prioritise player safety and controlled play. Our approach is to offer easy-to-use controls, transparent information about risk, and prompt support when a player needs assistance. We do not encourage chasing losses and we intervene where patterns suggest a player may be at harm.
Activity-control tools
You can manage your account with several built-in controls. These include deposit limits, loss or wager caps, session reminders and temporary account pauses. Most tools are available in the Responsible Gambling section of your account and can be adjusted at any time within our stated processing rules.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately from your account settings. Requests to increase limits may be subject to a short waiting period to help prevent impulsive changes.
Loss limits
Loss limits let you cap net losses over a chosen period. These limits help you stick to a budget and avoid escalating play when results are unfavourable. Loss limits are applied to real-money play and can be changed through your account controls or with help from our support team.
Time limits and breaks
Use session reminders and auto-logout timers to manage how long you play. If you need an immediate break you can set a temporary time-out from 24 hours to 1 month. Time-outs stop deposits and suspend play while they remain in effect.
Self-exclusion
If you need a longer break you can request self-exclusion. Options include multiple durations such as 6 months, 1 year or indefinite exclusion. During self-exclusion your account will be closed to play and marketing contact will be stopped. To set up exclusion, contact support or use the self-exclusion tool in your account.
Signs of problematic behaviour
Watch for warning signs such as increasingly longer sessions, chasing losses, borrowing to play, hiding activity, or difficulty sticking to limits. If you notice these behaviours in yourself or someone you know, consider using our controls or seeking external support.
Tips for maintaining control
- Set realistic deposit and loss limits before you play.
- Use session timers and take regular breaks.
- Avoid gambling when stressed, tired or under the influence.
- Only gamble with money you can afford to lose.
- Discuss concerns with a trusted friend or family member.
Professional help and support organisations
If you need help beyond our tools, reach out to provincial or territorial gambling support services, national helplines, or a healthcare professional. These organisations offer confidential counselling, self-assessment tools and treatment referrals across Canada. If you are in immediate crisis, contact local emergency services.