User Privacy Policy

This Privacy Policy explains how Spinch collects, uses and protects the personal information you provide when you register, play and transact with our online casino. We value your privacy and set out below the types of data we collect, why we use it, how we keep it secure and how you can manage your information.

Types of data we collect

Personal data

When you create an account we collect personal information such as your full name, date of birth, contact details, address and government ID when required for verification. We also record account credentials and any communications you send to our support team.

Technical data

We collect technical and device data including IP address, browser type, device identifiers, operating system, and location data derived from your IP. This helps us deliver the site, prevent fraud and ensure secure access to your account from Canada.

Transactional and activity data

We keep records of deposits, withdrawals, game activity, bet history, bonuses applied and any account restrictions or self-exclusion settings. This transactional data is necessary to operate your account and to comply with anti-fraud and regulatory obligations.

How we use your information

We use personal and technical data to open and manage your account, process payments, verify identity, detect and prevent fraud, and respond to support requests. Transactional data is used to maintain play history, handle disputes and process withdrawals. We may also use aggregated, non-identifying data for service improvements and internal analytics.

Data protection practices

We protect your information using industry-standard technical and organisational measures, including encrypted connections, secure servers and access controls. Only authorised staff and selected service providers have access to personal data on a need-to-know basis. We retain information only as long as necessary for operational, legal and compliance reasons.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember your preferences, maintain sessions, personalise content and analyse site usage. Some cookies are essential for account security and payments; others are used for analytics and marketing. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.

User rights

You have rights over your personal data including the right to access, correct and request deletion, and to object to certain processing where applicable. You may also withdraw consent for marketing communications at any time. If you have concerns about privacy practices you can contact us or lodge a complaint with the relevant privacy authority in Canada.

Access, correction and deletion

To request access, correction or deletion of your personal information, contact our support team at [email protected]. We will verify your identity before complying with requests to protect account security. Requests are handled in accordance with applicable privacy laws.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, game suppliers, analytics partners and law enforcement when required by law. Third parties are contractually bound to protect data and may only process it for specified purposes.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on the site with an updated effective date. Continued use of your account after updates indicates your acceptance of the revised policy.