Responsible Gambling
At Spinch we take responsible gambling seriously. We want players to enjoy online play in a safe, controlled way, and we provide tools and support to help you manage your activity. If you ever feel your play is becoming a problem, we encourage you to use our controls and reach out for help.
Player protection principles
We design our service around player safety, fairness, and transparency. We respect your right to set limits, pause play, or close your account at any time. Our goal is to make responsible gambling simple and accessible so you can keep play within healthy boundaries.
Activity-control tools
You can manage your account activity from the responsible gambling section. Available controls typically include deposit limits, loss limits, session reminders, temporary account pauses, and full self-exclusion. These tools are effective immediately when applied and are reversible only by the rules set in your account or after any required cooling-off period.
Deposit limits and loss limits
Set daily, weekly, or monthly deposit limits to control how much you add to your account. Loss limits let you cap net losses over a chosen period. We recommend using both limits together for clearer budgeting. Limits can be lowered instantly; increasing a limit may be subject to a waiting period to prevent impulsive changes.
Time limits and account breaks
Use session reminders and reality checks to limit play time. You can enable periodic pop-ups that tell you how long you have been active. If you need a break, temporary time-outs are available for short periods such as 24 hours up to one month. For longer-term protection, choose self-exclusion.
Self-exclusion and account restrictions
Self-exclusion closes or restricts access to your account for a set period and stops marketing contact. Typical self-exclusion lengths include 6 months, 1 year, or indefinite. During exclusion we block deposits and sign-on access. To request self-exclusion or discuss account restrictions, use your account settings or contact our support team for guidance.
Signs of problematic behaviour
- Spending more time or money than intended
- Chasing losses to try to win back money
- Neglecting work, family, or responsibilities
- Hiding activity from friends or family
- Feeling anxious, stressed, or unable to stop
Practical tips for staying in control
- Set and stick to deposit and loss limits
- Use session reminders and take regular breaks
- Only gamble with money you can afford to lose
- Avoid using credit for gambling
- Talk to someone you trust if you notice risky behaviour
Professional help and support organisations
If you need more support, contact your provincial problem gambling helpline or national services such as Gamblers Anonymous. Local health services and counselling organisations can also help with assessment and treatment options. If you ask, we can point you to appropriate resources and help set stronger account protections.